Privacy Policy

Effective Date: January 2025

This Privacy Policy explains how Alphard Bali (“we,” “us,” or “our”) collects, uses, protects, and discloses information when you use our website, mobile applications, and car rental services in Bali. We are committed to protecting your personal data and your right to privacy.

 

1. Information We Collect

We collect personal information that you voluntarily provide to us when you make a booking, use our consultation form, contact us, or otherwise interact with our services.

 

A. Personal Identification & Contact Details

  • Identity Data: Full name, date of birth, nationality, and gender.

  • Contact Data: Email address, phone number, and residential address.

  • Driver & License Data: Driver’s license number, issue date, expiration date, and a copy of the license/photo ID (required for rental contract).

  • Passport Data: Passport number and country of issue (required for international clients and legal compliance).

B. Rental & Transactional Data

  • Booking Details: Pick-up and drop-off locations, rental dates and times, vehicle type requested (e.g., Toyota Alphard), and optional extras (e.g., chauffeur service).

  • Financial Data: Credit card details (processed securely via a payment gateway; we do not store full card numbers), billing address, and transaction history.

  • Communication Data: Records of emails, calls, and chat logs relating to your consultation, booking, or customer service inquiries.

C. Automatically Collected Data (Technology)

When you visit our website, we automatically collect certain information, which may include:

  • Usage Data: Your IP address, browser type, operating system, pages viewed, time spent on pages, and dates/times of access.

  • Cookies: Small data files stored on your device to enhance site functionality, analyze site usage, and support our marketing efforts (see Section 5 below).

 

2. How We Use Your Information

We use the information we collect for the following essential purposes:

  • To Fulfill Your Rental Contract: To process your booking, confirm your reservation, verify your identity and driver eligibility, process payments, and provide the rented vehicle and requested services (including chauffeur service).

  • Customer Service: To respond to your inquiries, provide consultations, manage any issues, and offer personalized itinerary suggestions.

  • Communication: To send you booking confirmations, essential updates, and invoices, and to contact you about your rental.

  • Legal & Safety Requirements: To comply with applicable laws, regulations, and insurance requirements in Bali/Indonesia. This includes processing traffic fines, tolls, or accident-related information.

  • Improvement of Services: To analyze website usage, track booking trends, and improve the functionality, user experience, and offerings of our website and services.

 

3. How We Share Your Information

We only share your personal data when strictly necessary and with your consent, or as required by law.

  • Chauffeurs/Drivers: If you hire a car with a driver, we share necessary personal and booking details (your name, pick-up location, and time) with our professional chauffeurs to complete the service.

  • Service Providers: We share data with third-party vendors who perform services on our behalf, such as payment processors (for secure transactions) and IT service providers (for website maintenance).

  • Legal Authorities: We will disclose your information when required by law, such as in response to a court order, government request, or to comply with local regulations in Indonesia.

  • Insurers: In the event of an accident, we share necessary details with our insurance partners to process claims.

We do not sell, rent, or lease your personal information to third parties for their independent marketing purposes.

 

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. This includes using Secure Socket Layer (SSL) encryption for data transmitted through our website forms and securing data within our systems.

However, please remember that no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

 

5. Cookies Policy

Our website uses “cookies” to enhance your browsing experience. Cookies are small data files stored on your device.

  • Essential Cookies: Required for the operation of the website, such as managing your booking session.

  • Analytics/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website to improve performance.

  • Marketing Cookies: Used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.

You have the right to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

 

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy, typically for the duration of the rental agreement and a reasonable period thereafter to comply with legal, accounting, or reporting requirements (e.g., up to 7 years for financial records as required by Indonesian tax law).

 

7. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access the personal data we hold about you.

  • Correct any inaccurate or incomplete personal data.

  • Request erasure of your personal data (subject to legal retention requirements).

  • Object to the processing of your personal data for marketing purposes.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

 

8. Contact Us

If you have questions or comments about this privacy policy, our data collection practices, or wish to exercise your rights, please contact us at:

Alphard Bali Email: [Your Company Email Address] Phone: [Your Company Phone Number] Address: [Your Company/Office Address in Bali]